Chill Out Spa requires a minimum of 48 hours notice should you wish to cancel your appointment. Failure to comply with this requirement will result in the forefiture of your deposit. If no deposit has been taken Chill Out Spa reserves the right to request payment from you up to the value of 50% of the value of your booking. If the requisite 48 hours notice is given, you will receive a full refund of all deposit monies paid within 48 hours of cancellation.